Privacy Policy

NeonForge Pty Ltd ("NeonForge", "we", "us", or "our") operates the website located at neonforgea.pro. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to that information. By using neonforgea.pro, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide Directly

• Contact form submissions: Your name, email address, and the content of your message when you use our contact form.
• Newsletter subscriptions: Your email address when you subscribe to our newsletter.
• Correspondence: Any information you provide when you email or otherwise communicate with us.

1.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring URLs, and navigation paths.
• Device information: Browser type, operating system, screen resolution, and device type.
• IP address: Your approximate geographic location derived from your IP address.
• Cookies and similar technologies: As described in our Cookie Policy.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and editorial updates (only if you have subscribed).
• To improve the content, design, and functionality of neonforgea.pro.
• To analyse website traffic and understand how our audience engages with our content.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraud, abuse, or security incidents.

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, unless you have consented or we are required to do so by law.

3. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: Where you have given us clear consent, such as subscribing to our newsletter or submitting a contact form.
• Legitimate interests: To operate and improve our website and services, where those interests are not overridden by your rights.
• Legal obligation: Where we are required to process your data to comply with Australian law.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party service providers who assist us in operating our website (e.g., hosting providers, email delivery services). These providers are contractually obligated to protect your data and may not use it for their own purposes.
• Legal requirements: If required by law, court order, or government authority, we may disclose your information to comply with such obligations.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission using HTTPS/TLS.
• Access controls limiting who can view personal data.
• Regular security reviews and updates.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Specifically:

• Contact form data: Retained for up to 2 years after your last interaction with us.
• Newsletter subscriber data: Retained until you unsubscribe or request deletion.
• Analytics data: Retained in aggregated, anonymised form indefinitely.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information (subject to legal obligations).
• Opt-out: Unsubscribe from our newsletter at any time using the unsubscribe link in any email, or by contacting us directly.
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached your privacy.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies on neonforgea.pro. For full details of the cookies we use, their purpose, and how to manage them, please read our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites, including game publisher sites, tournament organisers, and other gaming media. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

neonforgea.pro is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of neonforgea.pro after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Email: [email protected]
• Postal address: NeonForge Pty Ltd, Level 4, 600 Bourke Street, Melbourne VIC 3000, Australia
• Online: Contact form